Service Contracts

Service contracts tailored to your needs.

MPL Mass Spec Ltd offers a large variety of contracts that can be tailored to your price and your needs.

Standard contract types include:

Full Comprehensive; Included are all parts, all labour, a 48hr response time to service calls, and one preventative maintenance visit (N.B. additional preventative maintenance visits can be added at an additional charge).

Preventative Maintenance only; Included is one preventative maintenance visit. If you make a service call to report a break-down within 12 months of your contract start date, we will ensure your service call is prioritised. (Each service call for a one-off repair is provided with a response time, all parts are billable, and labour is charged at a fixed, negotiated day rate.)

Pre-paid days; Included is labour charged at a fixed, negotiated day rate that are sold prior to service, as days or blocks of days. Response times are all negotiated.

Labour only; Included is all labour throughout the contract period with any parts billable (but agreed upon with the customer as required), and a negotiated response time.

MPL Mass Spec Ltd is flexible in the service solutions we provide and you will see ‘negotiated costs’ featuring heavily in our contract types. Please do not hesitate to get in contact if you would like to explore your options with our knowledgeable and friendly staff. There are no obligations and we do not charge for an initial remote consultation.

Full Comprehensive

All parts and labour 48hr response time One preventative maintenance (others can be added at cost)

Preventative Maintenance only

One preventative maintenance visit Priority treatment for any service calls within 12 months

Pre-paid days

Labour, as days or blocks of days, sold prior to service

Labour only

All labour is included throughout the period of the contract, (All parts are agreed upon and billed as needed)

what our clients think

MPL Mass Spec Ltd. provides our laboratory with excellent and professional service for our SCIEX instruments. We are now on our third annual service contract with them and had no second thoughts continuing each year due to the level of expertise shown by each engineer visit. The instruments are always serviced promptly and thoroughly with the company working to our schedule wherever possible. I fully recommend them as a service provider.

Dr David Boocock, Nottingham Trent University, John van Geest Cancer Research Centre

We have been lucky enough to have Matt as our Tandem MS engineer for a number of years. He has always responded to all of our service call-outs the same day and has completed the repair of the instrument as quickly as possible with clear explanations and guidance so that we fully understand the issue and the resolution. Matt is extremely professional and always shows a clear understanding of the demands of his customers and the requirement to repair instruments in order to ensure continuation of our clinical service. He is a fantastic engineer and I wish all of the engineers we dealt with were as personable and knowledgeable as him!”

Dr Donna Fullerton, Nottingham City Hospital, Consultant Clinical Scientist

frequently asked questions

If you would like a comprehensive contract you will need to arrange a repair call before the contract can be purchased. Once the repair is completed the contract can be arranged, some of the cost of the repair can usually be discounted from the cost of the comprehensive contract.

Yes, this is a great way to get a faster service, if you buy a pre paid days contract with response time that response time will be honoured.

book an appointment

We are happy to discuss any issues you have with your instrumentation, please fill in the form below or contact us on mattloudon@mplmassspec.co.uk. There is no charge for initial troubleshooting by phone, email or remote diagnosis so please get in touch.

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